His safe place

Inside the house, in his own safe spot. If you authorise it, we gradually bring him into the pack so he lives with them and sleeps with them. And if you would rather he slept somewhere just for him, that is possible too.

It goes by weight. Day and night runs from 350 to 550, and day only from 250 to 450. A bath is 300 up to twenty kilos and 350 above that. Transport starts at 50, depending on the area and the time.

We need to know at least three essential things, and on all three we need the truth.

Whether he has ever attacked or bitten a person. We are sorry, but in that case we cannot take him.

Whether he has ever attacked or hurt another dog, or is aggressive with them. We need to know so we can keep him apart from the rest of the pack.

Whether at home he is a destroyer who wrecks everything in his path. We need to know so we can decide which rooms to give him access to.

Hiding that a dog is aggressive has consequences: the owner is liable for every cost and every damage arising from an attack, including another dog\u2019s veterinary bills and any compensation due if a person is hurt. And we reserve any legal action that applies, because it puts whoever looks after them at risk.

It depends on how big the pass is, but the windows are long. The 10 and 25-day passes are valid for a year from purchase, the 50-day pass for two years and the 100-day pass for three years. The days are not tied to any date: you use them whenever you like within that window. A pass only applies to dogs of the same weight, because the day rate goes by weight. Days left unused when the window closes are not refunded.

If your dog dies, the days left on the pass are not lost: they pass to whichever dog you have now or come to have, or to the person you tell us. And if you would rather we refunded what is left, that is possible too.

Past the departure date we carry on looking after the dog and we keep trying to reach you and your emergency contact, in writing and by phone. If seven days go by from the departure date with no reply of any kind, the dog is considered abandoned and we hand him to a fostering association to find him a family, or to the municipal animal control centre. The days that have passed and the costs incurred remain the owner's responsibility.

We call you before doing anything. If you do not answer, we call your emergency contact. And if we cannot reach anyone and your dog needs attention, we take him to the vet: leaving him in our care authorises up to 1,500 pesos in emergency veterinary costs without needing your consent, settled on collection. Above that amount we do nothing without speaking to you first.

A dog that is aggressive with people we do not take. A dog that is reactive or aggressive with other dogs we look at case by case and subject to availability: he can stay with a space of his own. What cannot happen is that we find out on arrival. If you hide it from us, we can end the stay, and the damage stays with the owner.

Tell us before booking. If you authorise it, and with your prior assurance that he is not aggressive with other dogs, we can bring him into the pack little by little. If you would rather he was not put with any other dog, he gets his own space, calm, relaxed and safe, and you only have to say so. What matters most to us is his safety and the safety of the rest of the pack.

Yes, any size. The price goes up by weight bracket because a big dog takes more room, usually has more energy and needs more work and more attention.

Yes, you bring your dog's food. He eats only his own, in the amount and at the times you tell us. If it runs out during the stay we go and buy it and add it to the bill.

Bring it and tell us in writing which one he needs, the dose and what time we should give it to him. We give it to him and confirm every dose.

Any damage your dog causes during the stay is the owner's responsibility, as are veterinary costs, including any we advance in an emergency. That is why we insist you tell us beforehand what he is like: almost everything can be handled if we know in time.

Every day we send you photos and videos, so you see him eat, sleep, play and enjoy himself.

We are in Playa del Carmen. We send you the exact location once the booking is confirmed.

Drop-off and pick-up run from 7:00 to 22:00. If your dog is still with us at 22:00, the full day is charged and you collect him within the drop-off and pick-up hours. And if you need him handed over at night, between 22:00 and 7:00, that is possible: there is a 150 charge for attending at night.